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FAQ
- Credit Cards and Prepayment: MasterCard, Visa, Discover,
Paypal, Yahoo Paydirect and American Express are accepted with no added
surcharge. If you prefer to pay by check or money order, please call your
Sales Advisor who will take your order and direct your payment. Please allow
five business days for pre-mailed checks to clear. All checks must include a
contact person, return address and phone number in order to be processed. A
$20.00 fee will be charged on all returned checks.
- C.O.D.: We also accept money orders and cashier-checks
for COD orders in the USA only. There is a $7.50 extra charge added to all COD
orders. We require a photocopy of your payment faxed to us in advance to
1-(405)-227-0454. The fax should be sent to the attention of your sales
representative and have your return name, address and daytime telephone number
on your faxed order. We are taking these extra precautions to minimize are COD
losses and therefore maintain our low competitive prices for our clients. The
amount of the cashier's check must be exactly the total cost of the order,
including shipping, COD fee and sales tax, if applicable. All cashiers' checks
are subject to bank verification prior to shipping.
- Prepaid bank wire transfers: Please contact your sales
representative or our accounting department for bank wire
details.
- Purchase orders: PO's are accepted from credit-approved
organizations for corporate, educational and government orders. Contact one of
our account managers for qualification and application details. Banking, trade-
references, federal-tax-ID and Dunn-Bradstreet numbers may be required.
Resellers are also required to submit state resale number when
applicable.
- By law sales tax will be added to any products shipped inside
the Oklahoma area. There is no sales tax in any other state.
- 99% of our products will ship the same day with the advertised
price, but there will be exceptions. Because of market fluctuations, products
may not always be in stock or available. We will do our best to update the
website as to current availability and estimated arrival dates. Some items may
require a few extra days to get to our warehouse before they can be shipped to
you.
Terminology:
What does CAL stand for?
Client Access License. These grant the right for
a computer to have access to the server, which is different than an operating
system or workstation license which grants you the right to have an operating
system running on your system.
What does DSP stand for?
Delivery Service Partner. Typically these
products cost a little more than standard OEM.
How can you
sell this software as OEM?
There is no
catch - the software versions that we sell are OEM (Original
Equipment
Manufacturer) which means you will receive the installation CDs only
(they do
not come in their original retail packing and do not include the
manual). We
do guarantee that all programs are the 100% full working retail
versions - no
demos or academic versions! When you order, you will receive all
materials
required for a complete installation. Why pay hundreds of dollars more
when
you can get exactly the same but OEM-CD? You don't have to pay that much
for
the fancy box and manuals.
What does OEM mean?
Original Equipment Manufacturer. Some software
and hardware manufacturers and/or copyright holders require that hardware
(sometimes specific hardware) be purchased with their OEM products. Oem Software
Shack does not have affiliations or agreements with any of these manufacturers
or copyright holders. Oem Software Shack currently sells a
number of software products but only a limited amount of hardware or peripheral
items. The End User License Agreement is a contract between the user of the
software or hardware item and the manufacturer or copyright holder of the
software or hardware product. By purchasing OEM software or hardware from Oem
Software Shack You are providing Oem Software Shack with
Your assurance that You are acquiring the qualifying hardware or items (from Us
or some other vendor) required by the manufacturer of the software or hardware
or copyright holder. OEM products do not receive manufacturer telephone support
and may have limited or no technical support at all. Oem Software Shack provides
limited technical support for OEM products on a fee basis. By purchasing OEM
items from Oem Software Shack You have agreed to comply with all of the terms of
the End User License Agreement and have purchased or intend to purchase the
qualifying hardware or items required. With Your purchase of OEM software and
hardware products from Oem Software Shack You hold Oem Software Shack harmless
for any damages or violations of the Agreement between the End User (you) and
the software or hardware manufacturer or copyright holder.
What does COA mean?
Certificate of Authenticity. This confirms that
the product was legitimately manufactured.
What does no media mean?
No CD or floppy disks will be included.
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